This emergency is different for everyone. Generally, we think of a "down condition" as a Class 1 Critical Outage . These are the sorts of issues where one of us needs to drop what we are doing and help with this right now . Examples:
If you are experiencing a Class 1 Critical Outage, where you cannot work, your business is losing money or losing major productivity and you need help now. Contact us. We will come help you.
Active clients have an assigned employee from Saggio Technologies. One of us can come into your office, talk to you over the phone or Zoom or Skype. We can establish a remote desktop working session with you. You choose.
If you are not a client , we can still help you. You have to call us and talk about it first. We have to assign someone and arrange payment.